Support
Proactive maintenance
A huge benefit of managed service providers is our commitment to prevent downtime. Your network and devices become our responsibility, freeing your valuable attention to your business. Every month we provide reports of changes or updates to the client portal, just in case you never hear from us.
Availability
Our support services are not limited to regular business hours.
We're available to take service requests 24/7 every day of the year.
Remote support
Managed service customers have several options for remote support. Opening a ticket, email or calling our support line. You can responses to be near immediate.
On-site technical support
For installation or maintenance that cannot be resolved remotely, we'll come directly to you.
Virtual CTO
Our consulting service for analyzing your system requirements and expert advice for improving your workflow to give you an edge against competitors.
Access to our partner network, resource management planning and more.
FAQ
How do I contact support?
There are several ways to get in touch with a technician.
- Your device will have our support agent software installed and allow you to create a request directly from your device.
- We have a help desk portal where you may fill out and submit a request form.
- All emails sent to support@helpertechsolutions.com will be responded to by a technician.
- Our phone line will connect you to a technician during business hours.
- For emergencies, we provide you with a dedicated phone line to a technician.